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An employee reports they cannot access the company's cloud storage service from their workstation, although other applications work fine. Which troubleshooting approach demonstrates the most systematic and secure method to resolve this issue? A Try accessing the cloud storage service from another device on the same network, then ask the employee to reset their network router and wait for 30 seconds before attempting to reconnect B Direct the employee to download and install a new version of the cloud storage application from the official vendor website, ensuring they have administrative privileges on their device C Check if the firewall or antivirus software is blocking the application, verify the network connection status, and try accessing the service using a different web browser while documenting the steps taken D Contact the IT helpdesk immediately and provide them with the exact error message, then follow their instructions to reinstall the cloud storage application and check network settings E Ask the employee to disable their firewall temporarily, then attempt to access the service and report back if the issue is resolved, documenting the change for future reference
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